Fly private with us all over Europe

According to Art. 13 DSGVO

With this information we would like to inform you which of your personal data we process for which purposes. Personal data is all information of an identified or identifiable natural person. This person is referred to by the law as a “data subject”.

Responsible person & Domain Owner

Arcus-Air GmbH & Co. KG Berliner Allee 31 DE-66482 Zweibrücken (hereinafter also referred to as Arcus-Air) is responsible for processing your data.

Contact data protection officer

If you have any questions concerning data protection, you can contact us at any time at the following e-mail address: You can also contact us at our business address mentioned above for data protection inquiries. Purposes of data processing at Arcus-Air

Fulfilment of the contract

We process your personal data (name; address; telecommunications data; including e-mail address and other data), which you provide us with, for the purpose of fulfilling the contracts concluded with us, including pre-contractual contacts, e.g. the fulfilment of contracts for air transport services or requests from you in this regard.

Legal requirements

We also process your data for the purpose of fulfilling our legal obligations, i.e. specifically to identify you before you start the transport. Processing of personal data via our website

Contact possibility via the website

On our website we offer the possibility to contact us by e-mail. If you do so, we will process your e-mail address and any other data you provide for the purpose of processing your request. All information is voluntary. Your data will not be passed on to third parties, unless disclosure is required by law.


When you visit our website, we use cookies with your consent to facilitate use. These are small text files that are only stored on your hard drive for the duration of your visit to our website and are deleted again when you exit the browser, depending on the settings of your browser program. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the Internet pages and servers visited to distinguish the individual browser of the person concerned from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified by means of the unique cookie ID. Most browsers are set to accept cookies automatically. However, the storage of cookies can be deactivated or the browser can be set to indicate that cookies are being sent.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”), a company incorporated and regulated under Irish law (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The purpose of the data processing is to analyse this website and its visitors. To this end, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activities and to provide further services to the website operator in connection with website and internet use. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google. Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Your data may be transferred to the USA. Data transfers to the USA are subject to an adequacy decision of the European Commission (“Privacy Shield”). You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link []. In order to prevent the collection by Google Analytics across devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when visiting this website. You must opt-out on all systems and devices in order for this to be fully effective. Click here to set the opt-out cookie: Disable Google Analytics. For more information on terms of use and privacy, please visit

Legal basis of the above mentioned processing

Article 6 paragraph 1 sentence 1 letter a) DSGVO for data processing based on your consent. Art. 6 para. 1 sentence 1 letter b) DPA for data processing necessary for the purpose of fulfilling the contract or for the implementation of pre-contractual measures taken at your request. Art. 6 para. 1 sentence 1 letter c) DSGVO for data processing to which we are legally obliged. Art. 6 para. 1 sentence 1 letter f) DSGVO for data processing in which we have a legitimate interest. According to this provision, the processing of personal data is lawful if it is necessary to safeguard the legitimate interests of the controller, i.e. Arcus-Air GmbH & Co. KG , or of a third party, unless the interests or fundamental rights and freedoms of the data subjects, i.e. of you, outweigh the data processing. Categories of recipients of your data For the above-mentioned purposes, we transmit personal data to group companies, to authorities (e.g. customs offices, if applicable air traffic control authorities) and, if applicable, to airports (e.g. driver data along license plates).

Transfer to third countries

The transfer to a third country is based on an adequacy decision of the European Commission. If the European Commission has not adopted an adequacy finding for the third country in question, the transfer to a third country is made on the basis of appropriate safeguards in accordance with Art. 46 (2) DSGVO. In addition, we may transfer your data to a third country under the conditions of Art. 49 DSGVO. Copies of these guarantees can be requested from Arcus-Air GmbH & Co. KG at the above address (see → responsible person). Third countries are all countries outside the European Economic Area. The European Economic Area includes all countries of the European Union and the countries of the so-called European Free Trade Association. These are Norway, Iceland and Liechtenstein.

Duration of storage / Criteria of storage duration

Arcus-Air GmbH & Co. KG stores your personal data until the purpose underlying the processing (see → data processing purposes) has ceased to apply. Insofar as Arcus-Air GmbH & Co. KG c is legally obliged to store personal data, the data will be stored for the duration of the legal obligation. For commercial documents, which include commercial books and receipts (including invoices), this is 10 years (§ 257 Para. 4 of the German Commercial Code). If necessary, your data will be blocked for ongoing operations during this period, provided that there is no other purpose for processing.

Rights of the persons concerned

Rights according to Art. 15 – 18, 20 DSGVO You have the right to request information from us at reasonable intervals about your stored personal data (Art. 15 DSGVO). This information extends to the question of whether Arcus-Air GmbH & Co. KG has stored personal data about you and, among other things, what data is involved and for what purposes the data is processed. Upon request Arcus-Air GmbH & Co. KG will provide you with a copy of the data which is the subject of processing. In addition, you have the right to request Arcus-Air GmbH & Co. KG to correct incorrectly stored data (Art. 16 DSGVO). You also have the right to request Arcus-Air GmbH & Co. KG to delete your personal data (Art. 17 DSGVO). We are obliged to delete your personal data, among other things, if your personal data is no longer required for the purposes for which it was collected or otherwise processed, if you have revoked a consent once given or if the data has been processed unlawfully. Under certain conditions, you have the right to restrict the processing of your personal data (Art. 18 DSGVO). These include that you dispute the accuracy of your personal data and that we must verify your objection. In this case, with the exception of storage, your data may not be further processed by us until the question of accuracy has been clarified. Should you wish to switch to another provider, you have the right to have the data that you have provided us with on the basis of your consent or on the basis of a contractual relationship existing with you either released to you in a machine-readable format or – at your option – transferred to a third party (right to data transferability, Art. 20 DSGVO). No contractual or legal obligation to provide the data / consequences of not providing the data You are not contractually or legally obliged to provide us with your personal data. Please note, however, that you cannot conclude a contract with us for the provision of our services if we are not allowed to collect and process the data we require for the purposes mentioned (see → Data Processing Purposes). Right of objection at any time according to Art. 21 DSGVO If the processing of your data by Arcus-Air GmbH & Co. KG is based on the performance of a task which is in the public interest or is carried out in the exercise of official authority (Article 6 paragraph 1 sentence 1 letter e) DSGVO) or if data processing is based on legitimate interests of Arcus-Air GmbH & Co. KG, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. Arcus-Air GmbH & Co. KG will then stop processing unless we can prove compelling reasons for processing worthy of protection which outweigh your interests in stopping processing. You may object to the processing of your personal data for direct marketing purposes at any time without restrictions. Right of withdrawal at any time with consent If data processing by Arcus-Air GmbH & Co. KG is based on your consent, you have the right to revoke any consent you have given us at any time. The legality of the processing carried out on the basis of the consent until the revocation remains unaffected by the revocation.

Right of complaint to the responsible supervisory authority

You have the right to complain to the supervisory authority responsible for Arcus-Air at the following address: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia Cavalry tr. 2-4 40213 Düsseldorf Phone: 0211/38424-0 fax: 0211/38424-10 e-mail: Online dispute resolution pursuant to Art. 14 para. 1 ODR-VO for online contracts with consumers: The European Commission provides a platform for online dispute resolution (OS), which can be found at Arcus Air is obliged to participate in consumer arbitration when concluding contracts with consumers in accordance with § 57a of the German Aviation Act (LuftverkehrsG). You can find the arbitration board here: Air traffic at the Federal Office of Justice. Adenauerallee 99 – 103 53113 Bonn Status: March 2020